C O O L A B A H
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Sydney Opera House and Harbour Bridge, Sydney Australia
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Details

(last updated 1 July 2005)       

Motorhome & Campervan Excess Reduction Options

Excess Reduction is additional to all prices quoted. A choice of Basic Excess, Collision Damage Waiver (CDW) 
or Maximum Protection Package (MPP) is available.

Basic Excess

Cost = included in the daily rental rate
Maximum liability in the event of an accident of $6,000.00
Does not cover windscreen or tyre damage.

OR

CDW (Collision Damage Waiver) -

Cost - HiTop Campervans = $19.00 per day (Maximum premium payable per rental: $1,250.00)

Cost - All other vans = $26.00 per day (Maximum premium payable per rental: $1,250.00)
Reduces liability in the event of an accident to $2,000.00
Does not cover windscreen or tyre damage. 
 

OR 

MPP (Maximum Protection Package) -

Cost - HiTop Campervans = $25.00 per day (Maximum premium payable per rental: $1,800.00)

Cost - All other vans = $45 per day (Maximum premium payable per rental: $1,800.00)
Reduces liability in the event of an accident to $450.00
Includes 1 Windscreen & 2 Tyres replacements.
 

The excess & premium applies to each claim, not per rental.

NOTE :  "Basic", "CDW" and "MPP" does not cover, intentional, neglectful or wilful damage, damage to the vehicles interior, immersion of the vehicle in water or contact with salt water, underbody damage, overhead damage, water damage, damage and third party damage caused by or arising out of the vehicle's use on an unsealed surface or any breach of the "Conditions of Rental Agreement" as per your signed rental agreement.  The renter will be fully liable for all damage which is not covered. 

"MPP" does cover 2 x tyre damage/replacements and 1 x windscreen damage/replacement.

 

Security Bond

A security bond is required which is equivalent to the excess and must be lodged by Bankcard, Visa or Mastercard only (no cash or cheque).  The security bond is refundable providing the motorhome is returned on time, to the agreed location, with fuel and gas full, in a clean condition, with no damage or items missing and in accordance with our rental contract.   

Basic Excess Option:  $6,000.00 Banked upon departure.
CDW
Excess:            $2,000.00 Held with your rental contract
MPP Excess:             $  450.00 Held with your rental contract 

 

Insurance / Accident Notes:

Insurance payments cover one accident only - in the event of an accident the bond and/or additional insurance payment will be collected again for the balance of the rental days. The loss or theft of personal belongings or damage sustained to the vehicle's interior fittings or equipment are not covered (except in the case of collision damage).

If you are involved in an accident and are claiming on your insurance during your rental period, a second insurance bond would need to be lodged. 

If you have any accident & your vehicle is unable to be driven or continue your rental and we provide you with a replacement vehicle, you will be required to pay additional insurance premium & then lodge a separate security bond.

Government Stamp Duty 2% is included in our rates

GST is included in our rates

ADDITIONAL COSTS

One Way Fee applies to all "One Way Rentals"

Rentals between Cairns, Brisbane, Sydney, Melbourne & Adelaide = $195
Rentals involving Perth  = $495
Rentals involving Darwin = $600 

TERMS & CONDITIONS

RENTAL CHARGES
When calculating the number of days a vehicle is rented, the day of pick up is counted as day one of the rental, regardless of pick up time. The day of the vehicle’s return is counted as the final day of the rental. When a rental moves from one rate season to the next, the calculation is based on both rates.

RENTAL DURATION & KILOMETRES
Minimum rental duration is 7 days. Shorter durations may be available upon application.   Minimum rental durations may increase seasonally  at Coolabah's discretion.

BRANCH HOURS FOR PICK-UP AND DROP-OFF:
Sydney, Melbourne, Brisbane, Adelaide, Cairns, Darwin and Perth.
Monday to Friday – 9.00am to 3.00pm
Weekends, Public Holidays by prior arrangement.

LICENCE MINIMUM/MAXIMUM AGE
A valid current full Driving Licence, Australia, Country of Origin, or International Licence is acceptable. The minimum age is 25 years. The maximum age is 75 years. Under special circumstances arrangements can be made for drivers aged between 21 and 24, subject to additional insurance charges.

CANCELLATION
Other than for exceptional circumstances and then entirely at the discretion of the manager, the following fees will apply for cancellations after confirmation of booking (payment of deposit):

All cancellation must be notified in writing to Coolabah Motorhomes at 11/10 Pioneer Avenue, Thornleigh NSW 2120 Fax) 02 9481 7788 Email) info@coolabahmotorhomes.com.au

A $75.00 cancellation administration fee will apply to all cancellations.

Cancellations with more than 30 days notice prior to start date: $75.00 administration charge only.

Cancellations with more than 7 days notice and less than 30 days notice: $500.00

Cancellations with less than 7 days notice: 50% of the rental cost

If cancelled on day of pick-up or a No Show: No refund available / Full charge will apply

If vehicle is returned early: No refund available

EXCESS REDUCTION
Excess Reduction is a mandatory charge that provides comprehensive cover.

Both CDW and MPP Excess Reduction DO NOT COVER any type of water damage, ie: vehicle immersion or salt water damage.

Coolabah Motorhomes reserves the right to restrict vehicle movements and excess reduction level availability in certain areas due to adverse road or weather conditions.

BOND DEPOSIT
A deposit is required for all vehicles at time of pick up. On return of the vehicle, provided no accident or damage has occurred, the vehicle is completely clean with fuel and gas tanks full, the vehicle is returned to the correct location on the agreed date in accordance with our terms & conditions then the deposit will be returned to the renter. Payments made via credit card.

CHANGE OF VEHICLE
We reserve the right to substitute a comparable or superior vehicle at no extra cost in extreme circumstances. This shall not constitute a breach of contract and does not entitle the renter to any refund whatsoever.

CLEANING FEE
From $80 to $120 if the vehicle is not returned in reasonable condition to the manager’s discretion. The vehicle must be returned with the toilet emptied, otherwise a cleaning fee of $100.00 will be charged.

REFUNDS
There are no refunds for vehicles returned earlier than the agreed term on the rental contract.

DESTINATION / ROAD RESTRICTIONS
Vehicles may be driven in all states; however, restrictions apply depending on road types and standards. All vehicles can only be driven on recognised roads, ie roads shown on maps.

Campervans and motorhomes ARE RESTRICTED TO BITUMEN ROADS ONLY.

All insurance and refundable money is waived if the above restrictions are breached. Any damage and/or recovery costs are the customer’s responsibility.

REPAIRS
All repairs / tyre replacements must be authorised by Coolabah Motorhomes prior to any repair work proceeding. Coolabah Motorhomes will reimburse you for expenses incurred in rectifying any authorised problems on presentation of the relevant receipts. NB: Defective parts or damaged tyres must be returned to our office for inspection. We will not accept responsibility for hotel or motel charges, meals or out of pocket expenses – in the case of breakdown, liability will be limited to the refund of hire charges for any days lost.

SERVICE
All vehicles are covered by a national emergency roadside breakdown service.

TRAFFIC INFRINGEMENTS
We reserve the right to charge the renter for any speeding or parking fines and/or accidents not reported on return of the vehicle. ($55 admin fee will apply per fine.)

PRICES
All prices are quoted in Australian dollars.

PETS
Unfortunately pets are not allowed in our vehicles.

SMOKING
Unfortunately
smoking is not permitted in our vehicles. Penalties apply.

PLEASE NOTE
Coolabah Motorhomes reserves the right to refuse any rental at its discretion. For full terms and conditions or rental see the rental agreement.

DISCLAIMER
Rental rates, insurance rates and terms and conditions are subject to change without notice.

Vehicles and illustrations shown may be different to the actual vehicle offered due to modifications and/or upgrades


Coolabah Motorhome and Campervan Rental - Sydney, NSW 2000 - (02) 9980-6314

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